Best Western Plus Carlton Plaza Hotel, Victoria - Reviews, Room Options & Prices 2025

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About the Hotel

642 Johnson Street, Victoria, Canada, V8W 1M6

Best Western Plus Carlton Plaza Hotel, a 3-star property in downtown Victoria's LoJo district, occupies the historic site of Grimm's Carriage Factory from the 1880s. The hotel features laptop-friendly workspaces throughout, valet parking service, and a fully-equipped fitness center.

Spacious Modern Accommodations

The newly refreshed rooms at Best Western Plus Carlton Plaza combine functionality with comfort, featuring bar fridges, individual coffee makers, and personal safes. Traditional double rooms span 250 square feet, while family suites extend to 550 square feet with three distinct sleeping areas including a king bed, queen bed, and pull-out sofa.

On-Site Dining Options

The Ruby restaurant serves signature breakfast and lunch dishes, accompanied by music from their vinyl collection.

Complete Fitness Facilities

The fitness center includes a treadmill, rowing machine, bike machine, elliptical, and universal gym equipment for multiple muscle groups. Free sweat towels and water are provided.

Central Downtown Location

Best Western Plus is situated less than 15 minutes' walk from Inner Harbor and two minutes from City Hall. The hotel offers convenient access to Save on Foods Memorial Arena, Victoria Royals' home venue, nine minutes away on foot.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room Two Double Beds

Max:

3 persons

23 m²

Bed options:

2 Double beds

City view

Coffee machine

room details

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King Room

Max:

2 persons

28 m²

Bed options:

1 King-size bed

City view

Coffee machine

room details

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King Suite

Max:

4 persons

33 m²

Bed options:

1 King-size bed

City view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Victoria200 m

Airports

Victoria Inner Harbour (YWH)900 m

Victoria (YYJ) 25.9 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Delicious Diner Experience

“I absolutely loved dining at Ruby's, the on-site restaurant. The breakfast options were fantastic, and I particularly enjoyed their waffles and hashes, paired with great coffee. The atmosphere was good, with vinyl music playing in the background, making it a unique spot to start my day.” view full review

Comfortable, Clean Room

“During my stay, I found the room to be very clean and well-furnished. The bed was incredibly comfortable, which made for a great night's sleep. Despite being near the elevator, my room was quiet, allowing me to relax and recharge for my adventures.” view full review

Convenient Business Center

“The business center next to reception was a lifesaver for me. I had a few documents to print, and it was very convenient to have the facility right there. This added a sense of professionalism to my stay and made it easy to handle some work tasks.” view full review

Well-Equipped Gym

“I had the chance to use the gym during my stay, and I was impressed! It had a good selection of equipment, including a Peloton bike, which was a nice touch for fitness enthusiasts like me. It was great to keep up with my workouts during my trip.” view full review

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
ATM/Cash machine
Barber shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre

Guest Parking

Cookware/ Kitchen utensils

Services

Valet parking
Housekeeping
Laundry
Dry cleaning

Dining

Restaurant

Business

Business centre
Fax/Photocopying

Children

Cots

Room features

Air conditioning
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Cookware/ Kitchen utensils

Media

Flat-screen TV

Location

642 Johnson Street, Victoria, Canada, V8W 1M6

Map view

642 Johnson Street, Victoria, Canada, V8W 1M6

City landmarks

Public Building

British Columbia Parliament Buildings

1.1 km

Victoria

Inner Harbour

860 m

Park

Beacon Hill Park

2.1 km

Castle

Craigdarroch Castle

2.0 km

Museum

Miniature World

680 m

Stadium

Save-On-Foods Memorial Centre

730 m

Park

Fisherman's Wharf Park

2.0 km

Museum

Helmcken House

900 m

634 Humboldt St Bc

The Maritime Museum of British Columbia

680 m

2616 Pleasant St

Point Ellice House

1.8 km

Gym

Crystal Pool

1.2 km

St-Ann's Academy Office 835 Humboldt St 2nd Floor

St. Ann's Academy National Historic Site

1.1 km

Gallery

Art Gallery of Greater Victoria

1.8 km

Victoria

Old Town

900 m

Garden

Government House

2.5 km

Church

Christ Church Cathedral

1.1 km

430 Belleville St

Black Ball Ferry Line

1.5 km

Gallery

Bateman Foundation Gallery of Nature

1.1 km

Victoria

Wharf Street

730 m

Nearby

Museum

Royal BC Museum

550 m

Zoo

Victoria Bug Zoo

570 m

800 Johnson St (Vancouver Island -- 90 minute ferry ride from Vancouver)

Craigflower Manor and Schoolhouse

320 m

500 Fisgard St

Chinatown

400 m

Victoria

Government Street

510 m

Square

Bastion Square

370 m

Church

St Andrew's Cathedral

410 m

Public Building

Victoria City Hall

450 m

Shopping Area

The Bay Centre

410 m

Chinatown

Fan Tan Alley

350 m

Park

Centennial Square

450 m

Restaurants

Burger King

40 m

107-910 Government St

Taste of Europe Deli

110 m

130-735 Yates St

Grilled Cheese Please

110 m

1412B Douglas St Johnson & Douglas

Frank's Honeybun Cafe

190 m

605 Yates St

Fatburger

230 m

1209 Douglas St

Habit

260 m

552 Pandora Ave

Second Slice Pizza

340 m

1680 Douglas St

La Tana

270 m

101-3 Fan Tan Alley

Reviews and Ratings

Feedback from previous guests about their experience.

50%

enjoyed the hotel and would happily stay again

5.0/10

Guest rating

Rooms

8.2

Location

10.0

Service

9.8

Dining

8.8

Christina

United States, February 2025

5.0/10

My stay at the Best Western Plus Carlton Plaza Hotel was fantastic overall. The staff were incredibly courteous and made me feel welcome right from the late-night check-in. The location was ideal, just a short walk to numerous shops and restaurants. Although the initial room assigned was not what I expected, their willingness to accommodate was commendable. I was impressed by the cleanliness and comfort of the suite, which far surpassed my expectations. 🏨😊

Rooms

10.0

The King Suite I stayed in was spacious and super clean. The bed was incredibly comfortable, making it easy to relax after a day of exploring.

Service

10.0

The staff were exceptionally helpful and attentive, consistently ensuring that my stay was enjoyable. Their friendliness truly made a difference.

Location

10.0

The convenience of the hotel's location can't be overstated. It's within walking distance to all downtown attractions, including great dining and shopping options.

Dining

10.0

I dined at The Ruby downstairs, and it was absolutely fantastic. A great way to fuel up for my day of adventures.

Facilities

9.0

Facilities like dry cleaning and housekeeping were on point, contributing to the smoothness of my stay.

James

United States, January 2025

5.0/10

My stay at the Best Western Plus Carlton Plaza Hotel was quite enjoyable overall. The location was truly fantastic, allowing easy access to downtown sights like Chinatown and Government Street. The staff was friendly and helpful, creating a welcoming atmosphere. However, I did experience some noise from the street at night, which could be bothersome. Overall, it’s a great option for a moderately priced stay in Victoria! 😊

Rooms

8.0

The room was clean and comfortable, though a bit small for a king room. I appreciated the cozy feel, but I noticed some dated features that could use upgrading.

Service

9.0

The staff were incredibly pleasant and professional, making my experience much more enjoyable. Their warm smiles after a long day of travel really made me feel at home.

Location

10.0

The hotel is perfectly situated in the heart of downtown Victoria, making it easy to walk to many popular spots. I loved the proximity to local shopping and dining options!

Dining

8.0

While I found the on-site dining option to be good – I enjoyed breakfast at Ruby’s – having more complimentary choices would have added to the experience.

Facilities

8.0

The hotel offered convenient facilities like valet parking and a cozy lobby. However, I did think the lack of filtered water options outside the lobby could be improved.

Douglas

United States, November 2024

5.2/10

Overall, my stay at the Best Western Plus Carlton Plaza Hotel was enjoyable thanks to the clean and comfortable rooms and the fantastic location. However, the valet parking situation was a bit frustrating at first, and I did have some noise issues from the street at night.

Rooms

8.0

My corner suite was spacious, clean, and well-appointed, making it perfect for my needs. I appreciated the comfortable bed and the updated decor. However, I noticed a lack of extra blankets and kitchen items in the family suite I initially intended.

Service

10.0

The staff were incredibly friendly and helpful. Carmen at reception stood out for her authentic engagement during my check-in. The housekeeping team was also very accommodating with extra towels.

Location

10.0

The hotel's location is ideal for exploring the vibrant downtown area. Everything I wanted to do was within walking distance, making my stay even more enjoyable.

Dining

9.0

Dining at Ruby's downstairs was a highlight of my trip. The variety of fresh options available made it convenient and enjoyable to grab meals without venturing far from the hotel.

Facilities

8.0

The facilities were well-maintained, with conveniences like valet parking and laundry. It was great having fresh coffee available daily, although I would have liked an ice machine closer to my room.

Kate

United States, November 2024

5.2/10

I had a great stay at the Best Western Plus Carlton Plaza Hotel. The location was absolutely ideal, right in the heart of Victoria, making it easy to walk to many attractions. The staff were friendly and genuine, which really stood out to me. However, the restroom in my room was tiny and a bit uncomfortable. Overall, it was a pleasant experience. 😊

Rooms

7.0

The room was clean and had comfortable beds, but the restroom was really small and not very accommodating.

Service

10.0

The staff were incredibly helpful and attentive. They accommodated my request for early check-in and always made sure I had what I needed.

Location

10.0

Situated right in downtown, it was perfect for walking around and exploring all the sights and dining options nearby.

Dining

9.0

I enjoyed a lovely breakfast in the cafe downstairs with freshly prepared dishes that really hit the spot.

Facilities

8.0

The hotel offered convenient amenities like valet parking and laundry services, making my stay comfortable.

Alexander

United States, November 2024

5.4/10

I had a pleasant stay at Best Western Plus Carlton Plaza Hotel. The location was fantastic, just a 10-minute walk to restaurants and attractions, which I really appreciated. The room was clean but a bit noisy due to garbage trucks outside in the morning, which impacted my sleep. Overall, the friendly staff and clean facilities made my visit enjoyable. 🌟

Rooms

8.0

The room was fair-sized, clean, and equipped with all the amenities like a refrigerator and television. However, some noise from the street affected my experience.

Service

10.0

The staff was incredibly friendly and welcoming, offering great service throughout my stay. I appreciated being able to text them for any needs!

Location

10.0

The hotel's location is perfect, as it's within walking distance of downtown attractions and restaurants. This was a major plus for me.

Dining

8.0

The Ruby offers dining options nearby, but I was hoping for an oatmeal option at the hotel. Exploring local eateries was a fantastic experience.

Facilities

7.0

The hotel provides great facilities, including valet parking and a fitness center, though the parking situation could be improved.